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Ordering Info & FAQ

Store Location & Hours
We are located at 2107 Westwood Blvd., Los Angeles, CA 90025. Our store hours are as following: Monday through Saturday from 10:00 am until 7:30 pm and Sunday from 10:00 am until 6:00 pm. We have extended hours during the holiday season.


Customer Service
Customer service is available by phone at 1-888-9-WALLYS (992-5537) or 310-475-0606 or by email at customerservice@wallywine.com. Please include additional information such as order number which can help to expedite our response.


Order Status
For order status and tracking information, please click here to login to your account. We may also update your order with customer service notes.

Pending -
Your order has been received and is awaiting inventory check, credit card authorization and shipment processing.

Order Finalized -
Your order has completed and is ready shipping

On Hold -
We have experienced a problem with your order. you should have received an email with an explanation of the problem. For any questions regarding this order, please contact customer service at 1 (888) 992-5597.

No Ship to State -
We have experienced a problem with your order. you should have received an email with an explanation of the problem. For any questions regarding this order, please contact customer service at 1 (888) 992-5597.

Cancelled-
Your order has been cancelled due to an issue with the order that was not resolved. For any questions regarding this order, please contact customer service at 1 (888) 992-5597.

Futures Order-
We have received you order. Once our Futures Coordinator has reviewed your order you will receive an email confirmation via. For any questions regarding a futures order, please contact our Futures Coordinator at 310-475-0606 ex. 131.

 



How to Order

Ordering online from Wally's is easy! We offer three ways to find the products you want:

1. Search using a brand name (e.g. Duckhorn, Bacardi) or the variety (e.g. cabernet).
2. Search by using a SKU or product number.
3. Search using our Advanced Search page.

Each time you click “Add to Cart” on individual item pages, the product will be added to your personal shopping cart. Scroll down and click “Return to Shopping” if you wish to continue searching for other items.

Once you’ve finished shopping, return to your shopping cart (click “View Cart”) and review your order.

Click "Click Here to Checkout". If you do not have an account, you will need to register. Complete the Billing and Shipping Information. Information that is in bold type is required. At the bottom of the screen select the "Create Account and Checkout" button.

Select the ship method for your package. See Shipping Information for details. Click "Proceed to Payment".

In the “Payment Information” screen, add you credit card information. Click "Continue to Checkout". Click “Submit Order”.

Please print this page for your records. You will receive an “Order Request Confirmation” by email. Please verify that you receive this email, and if not you may need to review your spam settings. Allow 1-3 business days for order requests to be processed. You can check here to see your order status.


Credit Card & ID verification
Due to fraudulent attempts to purchase luxury goods from our site, we may require additional verification when using a credit card on particular orders. This may require the credit card holder to fax Wally's a photocopy of both the credit card and id of the billing party. We apologize for the inconvenience.


General Shipping Information
Shipping Charges

Our shipping charges vary by destination, type of items being shipping, and total number of items being shipped. This information is normally available before the completion of the checkout process. If the shipping charge quoted is $0.00 or T.B.D., a customer service representative will contact you to discuss shipping options and prices.


Shipping Glassware:
Ground: Will be charged the 3-BTL price per box (Box of 1-6, Box of 1-4, Decanter, etc. depending on glass type).
Air: Will be charge the 6-BTL price per box (Box of 1-6, Box of 1-4, Decanter, etc. depending on glass type).


Shipping Cigars:
Actual shipping charges will be recalculated after order has been verified. Often shipping charges will be less than quoted on order confirmation.


Shipping Specialty Food Items:
The shipping of perishable items will be handled similar to our wine shipments. We will contact you if weather or time issues are a concern. Charges for shipping will be recalculated to account for smaller items after we have received your order. Often shipping charges will be less that quoted on order confirmation.


Shipping Insurance:
As an option you can choose to purchase shipping insurance. Insurance is calculated at 0.65% for each dollar over $99.00. Orders less than $98.99 will be insured automatically. This is optional and protected by Wally's Wine & Spirits against loss or damage.


Large Orders
Shipping to a number of different people? Use our convenient template. Click here to download.


Returns and Exchanges
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange.

If a package is visibly damaged upon receipt, you may refuse delivery. Once you have accepted delivery of your order, please contact Customer Service at 1-888-9-WALLYS or via email at customerservice@wallywine.com before returning any merchandise. We will assist you to make returns and exchanges as stress free as possible. Normally, we will have a shipping company pick up the product, and upon receipt of the return Wally’s will ship out a replacement or issue a credit.


Shipping and Delivery Estimates
Internet orders take approximately 1-3 business days for processing plus shipping/delivery time. If you need same day or expedited service, please call us at 888-9-WALLYS.


If I order "Local Delivery" will my order arrive today?
Internet orders take approximately 1-3 business days for processing plus shipping/delivery time. While we do our best process Local Delivery orders as soon as possible, we cannot guarantee same day delivery for internet orders. If you require same day or expedited service, please call us at 888-9-WALLYS.


If I order "Will Call" can I pick my order up the same day?
Internet orders take approximately 1-3 business days for processing. If you require same day or expedited service, please call us at 888-9-WALLYS.


If I request One-Day Shipping, will I get my order the next day?
Internet orders take approximately 1-3 business days for processing plus shipping/delivery time. Selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. If you require same day or expedited service, please call us at 888-9-WALLYS.


How long does Ground Service take?
Once your order is processed (1-3 business days), orders shipped via ground service to the east coast take approximately 5-7 business days to arrive. Midwest and Southwest shipments take 3-5 business days, and West coast orders take 2-3 days once shipped.


 

Extreme Weather Shipping
Safe delivery of your order is of great importance to Wally’s. During periods of extreme heat or cold, Wally’s may delay at its discretion shipment of a package to prevent heat damage or freezing. Orders placed between Wednesday and Friday using Ground, 3-Day or 2-Day service may be held until the following Monday to prevent your package from waiting in the shipper’s warehouse. Please look for emails from us during such periods.


Oversized and Heavy Orders
Oversized and heavy orders may require additional shipping charges, especially when shipping second- or one-day air. You will not be quoted for shipping at the time of order placement, but we will contact you with a shipping quote once we have calculated the most economical method for your order.


International shipping rates
When placing an international order, you will not be quoted for shipping at the time of order request placement. We will contact you with a shipping quote once we have received your order request.

All International Orders are sent using a 3rd party carrier which provides customs processing and overseas shipping. These are some rough estimates of some international shipping charges:

Location One (1) Bottle One (1) Case
Paris $100 $285
Tokyo $85 $350*
London $100 $250
Canada NA** NA**

* Cases shipped to Japan are shipped in two (2) boxes of six (6) bottles each at a rate of $175 per box of six (6) ** Note that we do not ship to Canada.

These shipping rates are estimates only and do not include taxes and/or tariffs that may be levied by the receiver’s government during customs. These taxes and/or tariffs, if any, are the financial responsibility of the person placing the order. International orders may take up to 14 days to clear customs.


Shipping to APO, FPO and PO Boxes
Currently we do not ship to APO, FPO, or PO boxes.


States to which we ship:
Please see our list of states we can ship to. (Click here)



Taxes:
Wallys does not charge tax on orders shipping to destinations outside the state of California. We must charge tax on merchandise and shipping costs, however, on orders shipping to addresses in California, even if the billing address is in another state. Other taxes for products such as tobacco may also apply.

Futures:
Futures and pre-arrivals are items purchased before they have arrived at the store. When the items are ready for pickup, delivery, or shipment, we will contact you. If you have any further questions about futures, please call us at (888) 9-WALLYS. To see our current futures offerings, please click here.


Wally’s eClub:
Wally’s eClub is an email subscription to receive notification about weekly specials. Click here to view the current weekly specials. Click here to sign up.


Wine Reviews & Notes:
Wally’s posts wine reviews and notes for many products for your convenience. While we strive for 100% accuracy with these notes, please confirm scores and reviews with the original sources.

WS, RP WE, and ST
These are standard initials for common wine reviewers:
WS = Wine Spectator
RP = Robert Parker’s Wine Advocate
ST = Stephen Tanzer’s International Wine Cellar
WE = Wine Enthusiast
WTP = Wally's Tasting Panel


Scores:
95-100 Classic: a great wine
90-94 Outstanding: superior character and style
85-89 Very good: wine with special qualities
80-84 Good: a solid, well-made wine
70-79 Average; drinkable wine that may have minor flaws
60-69 Below average; drinkable but not recommended
50-59 Poor; undrinkable, not recommended
-A score given as a range (e.g., 90-94) indicates a preliminary score, usually based on a barrel tasting.

Disclaimer:
We make every effort to ensure that the information on this website is accurate and current; however Wally's provides this web site and its contents on an "as is" basis and it makes no and expressly disclaims all representations or warranties of any kind with respect to this website and its contents. Wally's also reserves the right to change price and availability information without notice. That is, sometimes we make mistakes.
Wally's disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Wally's does not represent or warrant that the information accessible via this site is accurate, complete or current. Except as specifically stated on this site, neither Wally's nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.