Shipping Glassware:Ground: Will be charged the 3-BTL price per box (Box of 1-6, Box of 1-4, Decanter, etc. depending on glass type). Air: Will be charge the 6-BTL price per box (Box of 1-6, Box of 1-4, Decanter, etc. depending on glass type).
Shipping Cigars:Actual shipping charges will be recalculated after order has been verified. Often shipping charges will be less than quoted on order confirmation.
Shipping Specialty Food Items:The shipping of perishable items will be handled similar to our wine shipments. We will contact you if weather or time issues are a concern. Charges for shipping will be recalculated to account for smaller items after we have received your order. Often shipping charges will be less that quoted on order confirmation.
Shipping Insurance:As an option you can choose to purchase shipping insurance. Insurance is calculated at 0.65% for each dollar over $99.00. Orders less than $98.99 will be insured automatically. This is optional and protected by Wally's Wine & Spirits against loss or damage.
Large OrdersShipping to a number of different people? Use our convenient template. Click here to download.
Returns and ExchangesWe take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange.If a package is visibly damaged upon receipt, you may refuse delivery. Once you have accepted delivery of your order, please contact Customer Service at 1-888-9-WALLYS or via email at mailto:customerservice@wallywine.com?subject=Customer Inquiry before returning any merchandise. We will assist you to make returns and exchanges as stress free as possible. Normally, we will have a shipping company pick up the product, and upon receipt of the return Wally’s will ship out a replacement or issue a credit.
Shipping and Delivery EstimatesOrders take approximately 1-3 business days for processing. If you need same day or expedited service, please call us at 888-9-WALLYS.
If I order "Local Delivery" will my order arrive today? cOrders take approximately 1-3 business days for processing. While we do our best process Local Delivery orders as soon as possible, we cannot guarantee same day delivery during the Holiday season. If you require same day or expedited service, please call us at 888-9-WALLYS.
If I order "Will Call" can I pick my order up the same day? Orders take approximately 1-3 business days for processing. While we do our best process Local Delivery orders as soon as possible, we cannot guarantee same day delivery during the Holiday season. If you require same day or expedited service, please call us at 888-9-WALLYS.
If I request One-Day Shipping, will I get my order the next day? Orders take approximately 1-3 business days for processing. Selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. If you require same day or expedited service, please call us at 888-9-WALLYS.
Extreme Weather Shipping Safe delivery of your order is of great importance to Wally’s. During periods of extreme heat or cold, Wally’s may delay at its discretion shipment of a package to prevent heat damage or freezing. Orders placed between Wednesday and Friday using Ground, 3-Day or 2-Day service may be held until the following Monday to prevent your package from waiting in the shipper’s warehouse. Please look for emails from us during such periods.
Oversized and Heavy OrdersOversized and heavy orders may require additional shipping charges, especially when shipping second- or one-day air. You will not be quoted for shipping at the time of order placement, but we will contact you with a shipping quote once we have calculated the most economical method for your order.
International shipping rates When placing an international order, you will not be quoted for shipping at the time of order request placement. We will contact you with a shipping quote once we have received your order request. All International Orders are sent using a 3rd party carrier which provides customs processing and overseas shipping. These are some rough estimates of some international shipping charges:
* Cases shipped to Japan are shipped in two (2) boxes of six (6) bottles each at a rate of $175 per box of six (6) ** Note that we do not ship to Canada. These shipping rates are estimates only and do not include taxes and/or tariffs that may be levied by the receiver’s government during customs. These taxes and/or tariffs, if any, are the financial responsibility of the person placing the order. International orders may take up to 14 days to clear customs.
Shipping to APO, FPO and PO BoxesCurrently we do not ship to APO, FPO, or PO boxes.
Standard Shipping times for Ground ServiceOnce your order is processed (1-3 business days), orders shipped via ground service to the east coast take approximately 5-7 business days to arrive. Midwest and Southwest shipments take 3-5 business days, and West coast orders take 2-3 days once shipped.
States to which we ship:Please see our list of states we can ship to. (Click here)